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Warranty Terms

What our Warranty Covers

Americana Outdoors Inc warrants its products that have been installed in accordance with the installation guidelines, under normal usage conditions, and with proper maintenance as follows:

Lifetime Limited Warranty on aluminum against material failure and corrosion.

25-year Limited Warranty on steel against material failure and defects.

10-year warranty against peeling, cracking, blistering, or crazing of the surface finish of aluminum components.

10-year Limited Warranty on Sunbrella, Sheerweave, and Solamesh Fabrics.

5-year Limited Warranty on Soltis 86 fabrics.

1-year warranty against defects in materials and workmanship.

Period of Coverage

The warranty period begins on the date of the original shipment.

What Americana Will Do To Correct Problems

If defects or damage of the kind mentioned above should occur within the warranty period, Americana will replace the defective parts only; FOB its plant at Salem, Illinois, upon receiving the written and documented claim of the purchaser.

Warranty Exclusions

Because of the normal aging and weathering of materials, it may not be possible to perfectly match the colors of original parts and replacement parts. Americana will not provide or pay for the installation of such replacement parts. Americana shall not be responsible for weather-related failures, damages due to faulty installation, misuse or abuse of the product, or for consequential damages, including personal injuries or property damages. There are no warranties, express, or implied, which extend beyond the description on the face hereof.

How To File A Warranty Claim

If you believe that you have a claim under this warranty, submit a copy of your original receipt or other reasonable evidence of the date of purchase, the identity of the product, and photos and a description of the allegedly defective product to the address below. Please also include your name, address, and phone number so that a customer service representative can respond to your submission. The ultimate determination of the existence and extent of any claimed defect under this warranty shall be made by Americana in its sole discretion.

Submit Claims To:

Americana Outdoors, Inc, Warranty Claim
P.O. Box 1290
Salem, IL 62881

Sales & Installation Support

• Design & Engineering support and documentation to satisfy local requirements: Heavy Snow, Seismic, High Winds, Hail, Custom Designs & Sizes.

• Average standard lead times are 6-8 weeks from receipt of approved order. Lead times may vary on design criteria.

• Installation and sales support available M-F (8am-5pm) central standard time.

• Since Americana is a custom manufacturer, non-standard items are routinely fabricated with no delays. Minimal extra charges may be incurred for engineering.

2 Industrial Drive, Salem, IL 62881

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